Shipping policy
At Serenity Essence Apothecary, we are committed to ensuring your products arrive safely and promptly. Discover our shipping details, from processing times to delivery expectations, designed to bring peace and wellness right to your door.
Processing and shipping times
Each order from Serenity Essence Apothecary is carefully prepared and packaged with intention and care. Most orders are processed within 2–5 business days unless otherwise noted. We proudly offer free shipping on orders over $50 before taxes within Canada.
Canadian shipping and international expansion
At this time, Serenity Essence Apothecary primarily serves customers within Canada. As our business grows, we hope to expand shipping options and make our wellness products available to customers in additional locations around the world.
Order tracking and delivery updates
When tracking information is available, customers will receive shipment updates and tracking details after their order has been shipped. Delivery updates may vary depending on the shipping method selected and destination, ensuring you stay informed every step of the way.
Damaged or lost packages
If your order arrives damaged or you experience delivery issues, please contact us within 7 days of receiving your package. We will work with you to find an appropriate solution, ensuring your peace of mind and satisfaction.