Returns & Refunds
Your satisfaction is important to us at Serenity Essence Apothecary. We want you to love your purchase, and this page outlines our policy for returns and refunds.
Initiating a return request
If you need to return an item from Serenity Essence Apothecary, please get in touch with us within 7 days of receiving your order. To ensure a smooth process, please include the following details in your message:
- Your order number
- A clear description of the issue
- Photos, if applicable, especially for damaged or incorrect items
You can reach our customer care team at [[email]] or through our contact page.
Eligible and ineligible returns
Due to the nature of our thoughtfully handcrafted wellness products, herbal teas, personal care items, and crystal products, we cannot accept returns on opened or used products. This policy is in place for health and safety reasons, ensuring that all our customers receive products of the highest quality and integrity.
Returns may be considered in the following situations:
- An incorrect item was received.
- A product arrives damaged.
- An item is defective upon arrival.
We encourage you to inspect your order upon receipt and contact us immediately if there are any issues.
Please note that complimentary samples provided with purchases or promotional offers are not eligible for return, exchange, or refund.
Refund processing
For eligible returns that are approved, refunds will be issued to your original payment method. Please note that the processing times for refunds may vary depending on your financial institution.
We aim to process all approved refunds promptly after we have received and reviewed the returned item. If you have any questions about the status of your refund, please feel free to contact us.